Support offerings for students at Chegg Skills

When you're feeling stuck on a lesson, Chegg Skills has a variety of support options that you can use around the clock.

 

SkillMate

Chegg SkillMate is an AI-powered teaching tool that provides instant answers to your questions about what you're learning, and practice exercises to help you master it.

Learn more about SkillMate here.

 

Live Chat

Live Chat tutors can be accessed directly from your lessons. This chat-based, live help center pairs you with a tutor who is able to review your work and provide guidance and feedback to help get you unstuck.

Live Chat is currently available for the programs listed in the schedule below*:
PROGRAM MONDAY - FRIDAY SATURDAY - SUNDAY
CYBERSECURITY

10:00 AM - 6:00 PM

TIMES LISTED IN EASTERN TIME ZONE

CLOSED
DATA ANALYTICS

11:00 AM - 7:00 PM

TIMES LISTED IN EASTERN TIME ZONE

CLOSED
DATA SCIENCE

11:00 AM - 7:00 PM

TIMES LISTED IN EASTERN TIME ZONE

CLOSED
ENGINEERING

10:00 AM - 11:00 PM

TIMES LISTED IN EASTERN TIME ZONE

10:00 AM - 11:00 PM

TIMES LISTED IN EASTERN TIME ZONE

UX/UI DESIGN

10:00 AM - 6:00 PM

TIMES LISTED IN EASTERN TIME ZONE

CLOSED

*Note that holidays will impact these schedules and that changes to the schedule can happen, sometimes without notice.

If you're feeling stuck on an assignment in one of the programs listed above, open Live Chat using the widget at the bottom of any curriculum page.

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Follow the prompts in the chat window to be directed to the best resource to meet your needs.

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If Live Chat is the best resource, a live technical expert will join you in the chat window. Through the chat, you will be able to share screenshots, ask questions, and receive a live walkthrough of concepts that have you feeling stuck.

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Q&A Sessions

Most programs offer live, group, video-chat Q&A Sessions with a professional in your field who is also an expert in Chegg Skills' curriculum. You can bring any curriculum-based questions to these sessions, including technical troubleshooting questions for program tools like Qualified or InfoSec. View and RSVP to Q&A Sessions.


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Mentorship

Your mentor is typically focused on career development, but in some cases, you can ask them for support and guidance on your trickier lessons. They’re here to help! Go to your next weekly mentor session with specific questions about lessons to help get you unstuck. Learn more about how to make the most of your 1:1 mentoring sessions.

 

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